Privacy Statement

We’re committed to keeping personal information safe and confidential both online and offline. We want you to enjoy using Abbey for Intermediaries online, whether you’re simply looking for information or using our online services.

Capturing data on you

When you’re browsing and using this site we often capture data about you. Sometimes we do it directly, sometimes indirectly. We explain this more in the ‘Looking at the freely accessible areas of the web site’ and the ‘Looking at the secure areas of the web site’ pages below.

Easy ways to protect yourself from danger

First of all though, here are some things you can do to protect your personal information online. It’s by no means exhaustive but will help make sure you don’t fall foul of Internet fraud.

• Never tell anyone your log in password. In fact, don’t even tell an Abbey employee. We might ask you to confirm certain digits from your password to identify yourself when you contact us, but we will never ask you to tell us the entire thing.



• Don't send confidential information by Internet email because there’s always a risk it could be intercepted on the way.



• If you’re logged into an online service, don't leave your computer unattended.



• Close down your Internet browser once you’ve logged off.

   Looking at the freely accessible areas of the web site
   Looking at the secure areas of the web site

Legal statement for our Privacy Statement

This Privacy Statement is not designed to form a legally binding contract between Abbey National Plc or any of the companies within the Abbey Group and users of our web site or online services. Instead it’s a guide on our online protection standards – although of course we do consider it of utmost importance to abide by the principles stated here.