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Mortgages

Service updates

At Abbey we listen to your feedback and continually strive to improve our mortgage offering. We want to help you do more business so as well as our competitive range of products we're committed to delivering a consistently excellent level of service. Here's how we're doing that:

  • 3 step improvements! We are continuing to look for ways to streamline our mortgage application process.

  • NEW! Refund of Survey fees giving you crucial news - Clarification of Survey Refunds

  • NEW! Sign up for instant desktop alerts giving you crucial news and product updates straight to your PC

  • NEW! Daily email updates via our Mortgage Application Tracking System keeping you informed of the progress of your cases

  • NEW! Automated valuations speeding up the mortgage process

  • Improved lending policy with up to 5 times standard income multiples available

  • Fast Track available for cases up to 85% LTV and £1,000,000

  • Quicker property valuations instructed on the day the application is received

  • Instant mortgage decisions meaning quicker and more accurate processing

  • Do business at your convenience with our Offline Introducer Internet

    Abbey National plc, is authorised and regulated by the Financial Services Authority.

  • Abbey for Intermediaries
    Contact us

    Regional offices
    Telephone 0870 6000 367

    Specialist mortgage service for large loans
    Telephone 0870 242 7882


     

     
     
         
    Abbey for Intermediaries is a brand and is not a regulated company or a product provider. This web site is for intermediaries. We offer information and access to the products and services provided by Abbey.