Abbey improves the legal service for remortgage clients - 31/03/06

LMS, who provide Abbey's legal service for your remortgage clients, have improved the legal process to make it a better experience.

When LMS receives a remortgage case, a representative may call your client to gather as much information as possible to speed up the legal process. This call is in relation to the legal side of the remortgage only and there is no attempt to cross sell.

What are the benefits?

• Allows your client to request a preferred completion date



• Minimises the paperwork your client completes as they'll receive a borrower pack containing pre-populated documents based on the information they provide during the call



• Speeds up the legal process for your client by ensuring a faster turnaround of paperwork to the law firm



• Immediately identifies and resolves other potential issues

4 easy steps you need to follow

1. Obtain client contact numbers on the application form to give us a better chance of contacting them



2. Obtain existing lender details including mortgage account number so we can request a redemption statement ensuring an efficient service for your clients



3. Position the call with your clients. If they're aware that they may receive a call they'll feel more comfortable about talking to us



4. Advise them that they'll need to provide ID documents to the law firm even though they've already provided them to Abbey as part of the mortgage application.

If you have any queries please contact your local Sales Consultant or call LMS on 0870 9079 424.